Professional Summary
Business Analyst and Technical Professional
Highly organized and meticulous Business Analyst with extensive experience in complex technical problem triage and creative solution development. Extensive expertise in software implementation, from discovery and development, to support of industry-leading software and product solutions. Excellent written and verbal communication, and expert liaison between technical and non-technical audiences.
Business Analysis, Solutions Architecture, Customer Support, Technical Writing, Project and Product Management
Extensive experience using various management solutions, Jira, Trello, Asana, Mavenlink, Monday, Workday, etc.
Major communication platform experience in Teams, Slack, Outlook, GoTo, Zoom, etc.
Comprehensive scheduling software experience with Google Calendar, Outlook, knowledge-sharing solutions i,e, Confluence, Knowtion, with both internal and external parties
Experience in wireframing software through LucidChart, Figma, and Visio
Advanced knowledge of generating and presenting reports using analytic tools within Salesforce and integrated platforms
Experience in designing branded solutions for active platform elements i.e icons, thumbnails, and associated Adobe software applications
Knowledge of Azure, Redshift, AWS, GCP
Functional knowledge of programming languages, HTML, CSS, JavaScript, SQL, Python
Knowledge of CRM and CMS platform implementation, support, and advanced usage of different product
Experience with Agile, Scrum, Waterfall, and Kanban methodologies, and assistance in implementing said structure
Fitness On Demand, Chanhassen, MN
Business Analyst - May 2023 - Present
Manages workloads of two off-shore contracted development teams throughout the sprint lifecycle, and operates as liaison between development teams and executive leadership
Facilitates weekly sprint planning sessions in conjunction with decisions made in weekly executive product roadmap meetings, and adjusts priority according to key stakeholder decisions
Conducts detailed sprint retrospective sessions with development teams and retains documentation of decisions and findings to analyze and predict team patterns
Gathers technical requirements and specifications for new mobile app features by researching industry leaders’ trends
Conducts extensive research on the user experience of own and competing products, and noting trending functionality
Maintains detailed feature documentation and serves as the source of all Vision documents, as well as extensive internal documentation used by customer support teams to communicate technical specifics to customers
Analyzes the impact and effectiveness of UI changes on client usability, identifies potential user story barriers, and recommends additional menu modifications
In conjunction with branding updates, designed mobile app logo changes, as well as in-app buttons, icons, and various UI changes to be in alignment with current marketing strategy concepts
Sagitec Solutions LLC, St. Paul, MN
Business Analyst - January 2022 - May 2023
Gathered requirements from clients and documents customer needs, according to internal development team standards, and differentiates the requirements on a product and process basis
Managed the State of Kansas Public Employee retirement system, a contract of $48M, through internal and external cross-functional communication with integral parties
Liable for UAT and QA in conjunction with development team standards
Responsible for the documentation of Problem Incident Reports created from scheduled meetings with clientele, and escalation meetings in emergency priority scenarios
Conducted Joint Application Development and Gap Analysis sessions with key stakeholders
Facilitated Sprint status reporting meetings internally and within the larger team that includes client-side BAs and SMEs on a rotating basis
Prepared in-depth presentations on a frequent basis to large audiences on technical platform mechanics and complex state-level legislative aspects related to the subject domains that have been appointed
Experience presenting said material to a wide variety of different levels of technical aptitude and knowledge of the subject domain, including internal and external BAs, Developers, SMEs, Technical Leads, Project Managers, as well as Chief Executive members, and key stakeholders
Responsible for the complete revisions of the 2023 Kansas Public Employee W-4P and W-4R tax documents
SME on Optional Group Life, Disability, and Death Insurance Benefits for state employees
Granicus, St. Paul, MN
Implementation Consultant - January 2020 - January 2022
Contributed to maintaining outstanding client relations for US and UK states and municipalities while serving as the govService BA and Implementation Consultant across many different implementation and support projects
Gained immense customer-facing experience, from troubleshooting complex technical escalated issues in high-traffic, live environments, to running requirement gathering discovery sessions with clients
Served as a technical expert for different Project Managers and Solutions Consultants in early-stage gap analysis meetings as needed to mitigate risk
Responsible for writing and proofreading a large amount of customer-facing documentation following both planned product releases and emergency incident response platform upgrades
Built complex workflow processes for large government agencies, such as the Oklahoma Board of Long-Term Care Administrators, the Oklahoma Department of Public Safety, and the entire agency bodies of San Francisco, and El Segundo, CA
Conducted numerous product trainings to internal and external users as a platform SME
Frequent and thorough User Acceptance Testing of bug fixes, change requests, user stories, and internal product implementation upgrades of the CRM platform itself
Complete bespoke analysis by using data-visualization tools to produce valuable customer insights internally to the wider team in assessing their use of the govService platform
Presented complex workflow walkthroughs to early-stage clients during the beginning of the SDLC for high-profile clients, in meetings with many stakeholders for large government agencies
Managed the Implementation contract with the City of Coral Gables FL, from discovery sessions to go-live as the Technical Lead and Project Manager
One of the few form builders who worked on the Oklahoma Unemployment Service, completed in under 48 hours, distributing $2.7B in unemployment benefits within the first month of use
Technical Writer, Minneapolis, MN - October 2017 - January 2020
Created approachable procedural manual for former Cognitive Neuroscience research group
Conducted detailed literature review
Wrote federal grant proposals to acquire funding for various projects
Minnesota State University, Mankato - 2013-2017
Bachelor of Science: Psychology and Technical Communication
GPA: 3.96 - summa cum laude
Undergraduate Research Symposium 2017 - Social Cognitive Neuroscience